THIS CPD HAS BEEN POSTPONED UNTIL FURTHER NOTICE
In this seminar, Evelyn Halls will provide an overview of the Australian Financial Complaints Authority (AFCA)’s first 15 months of operations, since it’s establishment in November 2018 as a ‘one-stop shop’ to deal with financial services complaints.
She will discuss the steps AFCA takes to resolve complaints efficiently, effectively and fairly. She will highlight complaint trends, emerging issues and learnings for the financial services sector, as well as providing an insight into key AFCA initiatives such as the Fairness Project and the development of AFCA’s revised approach to responsible lending.
Drinks to follow at the Essoign.