The Fund provides an inquiry and complaints procedure for members. Through this service, you may make a general inquiry about your superannuation benefits or the operation of the Fund as it affects you, or make a complaint if you are dissatisfied about some aspect of your membership or benefits.

To make an inquiry or complaint, you should first approach the Fund Secretary.
See our Contact section.

The Fund Secretary acts as the Fund's Superannuation Inquiry Officer and will take the appropriate steps by responding to the inquiry, or by providing a complaint acknowledgment form.

Any complaint is properly considered and dealt with by the Fund's Inquiries Officer or by the Trustee. The complainant must be notified of the decision within 90 days of receipt of the complaint.

Superannuation Complaints Tribunal

The Trustee will endeavour to resolve any complaints through the Fund's internal complaints procedure. If your complaint has not been resolved within 90 days or you are not satisfied with the final decision, you may be able to lodge the complaint with the independent Superannuation Complaints Tribunal established by the Federal Government.

The Tribunal has been set up to consider certain superannuation-related complaints by members, former members and their beneficiaries. You may only refer your complaint to the Tribunal if you have first been through the Fund's internal complaints procedure.

The staff at the Tribunal will attempt to resolve the matter by conciliation, which involves assisting the parties coming to a mutual agreement. If this is not successful, the Tribunal will review the matter and make a decision which is binding.

You can contact the Superannuation Complaints Tribunal on 1300 884 114 or at www.sct.gov.au.